Advice

About Face To Face Advice

Citizens Advice Greenwich provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Face to face advice is delivered through a mixture of drop-in sessions and appointments at our Woolwich bureau and at outreach sessions across the Borough.We provide both generalist and debt advice and casework.

Generalist advice sessions provide advice on issues including welfare benefits, Universal Credit, debt, housing, consumer, employment, immigration (basic issues only) and many other areas.

Our debt and money advice services can help with issues such as Council Tax debt, bailiffs, rent and mortgage arrears, housing benefit overpayments, credit and consumer debt and utilities debt.

The Help to Claim service provides support to people with Universal Credit claims, up until first payment.

Face To Face Advice Session Details

Monday

Debt Advice
10AM - 12 noon
Drop-in at Woolwich Bureau
Old Town Hall, SE18 6PN
Help To Claim
Universal Credit
9AM - 3PM
Drop-in at Woolwich Job Centre
50 Wellington Street
Woolwich, SE18 6PY

Tuesday

Debt Advice
Appointment only
Call 020 8309 8646
Eltham Centre
Archery Road, SE9 1HA
Help To Claim
Universal Credit
9AM - 3PM
Drop-in at Woolwich Job Centre
50 Wellington Street
Woolwich, SE18 6PY

Wednesday

Generalist Advice
10AM - 12 noon
Drop-in at Woolwich Bureau
Old Town Hall, SE18 6PN
Generalist Advice
2PM - 4PM *
Greenwich Square Health Centre
SE10 9GB
Help To Claim
Universal Credit
10AM - 3PM
Drop-in at Woolwich Job Centre
50 Wellington Street
Woolwich, SE18 6PY

Thursday

Generalist Advice
10AM - 12 noon
Drop-in at Woolwich Bureau
Old Town Hall, SE18 6PN
Generalist Advice
10AM - 12 noon *
Plumstead Children's Centre
SE18 1JW
Debt Advice
10AM - 11AM
New Leaf Centre
SE7 7EU
Help To Claim
Universal Credit
9AM - 3PM
Drop-in at Woolwich Job Centre
50 Wellington Street
Woolwich, SE18 6PY

Friday

Univeral Credit Advice
9:30AM - 12:30PM *
Clockhouse Community Centre
SE18 5QL
Help To Claim
Universal Credit
9AM - 3PM
Drop-In at Woolwich Job Centre
50 Wellington Street
Woolwich, SE18 6PY

 

* A maximum of 4 clients may be seen at the outreach drop-in sessions on a first come first seen basis

Do you need a British Sign Language (BSL) intepreter?

BSL appointments are offered every first Friday of the month and are very limited. If you need advice now, please visit the bureau.

Telephone Advice

Monday

Generalist Telephone Advice Service
10AM - 1PM
0300 3309 096
Debt And Money Advice Telephone Service
10AM - 12 noon and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
8AM - 6PM
0800 144 8444

Tuesday

Generalist Telephone Advice Service
12 noon - 3PM
0300 3309 096
Debt And Money Advice Telephone Service
10AM - 12 noon and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
8AM - 6PM
0800 144 8444

Wednesday

Debt And Money Advice Telephone Service
10AM - 12 noon and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
8AM - 6PM
0800 144 8444

Thursday

Debt And Money Advice Telephone Service
10AM - 12 noon and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
8AM - 6PM
0800 144 8444

Friday

Generalist Telephone Advice Service
12PM - 3PM
0300 3309 096
Debt And Money Advice Telephone Service
10AM - 12 noon and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
8AM - 6PM
0800 144 8444

Online Advice

For online advice, please visit the national citizens advice website www.citizensadvice.org.uk

Feedback And Complaints

We would very much like to hear your feedback on our services. Please send us feedback using this form. If you have a complaint about our services, please see this leaflet.