Advice

About Face To Face Advice

Citizens Advice Greenwich provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Face to face advice is delivered through a mixture of  drop in sessions and appointments at outreach locations across the Borough. We provide both generalist and debt advice and casework.

Generalist advice sessions provide advice on issues including welfare benefits, Universal Credit, debt, housing, consumer, employment, immigration (basic issues only) and many other areas.

Our debt and money advice services can help with issues such as Council Tax debt, bailiffs, rent and mortgage arrears, housing benefit overpayments, credit and consumer debt and utilities debt.

Please see below link to download outreach flyer:

https://www.greenwichcab.org.uk/wp-content/uploads/23342_-Advice-Outreach_-A5-flyer_-FOR-PRINT_-v5.pdf

For an appointment call 080 8278 7965

Monday

Generalist Advice
10.00am – 1.00pm
Appointment Only

Call 080 8278 7965

 Advice Hub
10.00am – 12.00pm
Drop in: Clients are seen at this session
on a first come first seen basis only

Forum At Greenwich
Trafalgar Road
SE10 9EQ

Tuesday

        

Wednesday

Advice Hub
10.00am – 12.00pm
Drop in: Clients are seen at this session
on a first come first seen basis only

St Mary’s Community Centre
180 Eltham High Street
SE9 1BJ

Thursday

Generalist Advice
10.00am - 1.00pm
Appointment Only

Call 080 8278 7965

 

Advice Hub
10am – 12.00pm
Drop in: Clients are seen at this session
on a first come first seen basis only

Glyndon Community Centre
75 Raglan Road
SE18 7LB

Debt Advice
10am – 1.00pm
Appointment Only
Call 020 8309 8646

 

 

Friday

Advice Hub
9.30am – 12.00pm
Drop in: Clients are seen at this session
on a first come first seen basis.

Clockhouse Community Centre
Defiance Walk, Woolwich Dockyard
SE18 5QL

 

* A maximum of 4 clients may be seen at the outreach drop-in sessions on a first come first seen basis

Do you need a British Sign Language (BSL) intepreter?

BSL appointments are offered every first Monday of the month and are very limited. Please use the form below to request an appointment with a BSL signer.

Telephone Advice

Monday

Generalist Telephone Advice Service
10.00 AM -  1.00 PM
080 8278 7965
Debt Information and Assessment only
10.00 AM - 1.00PM
020 8309 8646

Tuesday

Generalist Telephone Advice Service
2.00PM - 4.30PM
080 8278 7965
Debt Advice Telephone Service
10.00AM - 1.00PM
020 8309 8646

Wednesday

Generalist Telephone Advice Service
10AM - 12PM & 2PM - 4.30PM
080 8278 7965

Thursday

Generalist Telephone Advice Service
2.00PM - 4.30PM
080 8278 7965
Debt Advice Telephone Service
2.00PM - 4.30PM
020 8309 8646

Friday

Online Advice

For online advice, please visit the national citizens advice website www.citizensadvice.org.uk

Feedback And Complaints

We would very much like to hear your feedback on our services. Please send us feedback using this form. If you have a complaint about our services, please see this leaflet.