Advice

About Face To Face Advice

Citizens Advice Greenwich provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Face to face advice is delivered through a mixture of drop-in sessions and appointments at our Woolwich bureau and at outreach sessions across the Borough.We provide both generalist and debt advice and casework.

Generalist advice sessions provide advice on issues including welfare benefits, Universal Credit, debt, housing, consumer, employment, immigration (basic issues only) and many other areas.

Our debt and money advice services can help with issues such as Council Tax debt, bailiffs, rent and mortgage arrears, housing benefit overpayments, credit and consumer debt and utilities debt.

The Help to Claim service provides support to people with Universal Credit claims, up until first payment.

All face to face advice services are by appointment only  until further notice:

For an appointment call 080 8278 7965

 

 

Monday

Generalist Advice
10am – 1pm
Appointment Only

Call 080 8278 7965

Tuesday

Generalist Advice
9.30am – 12.30pm
Appointment Only

Call 080 8278 7965

 

Debt Advice
10am – 12pm
Appointment Only
Call 020 8309 8646

Wednesday

Thursday

Generalist Advice
9.30am – 12.30pm
Appointment Only

Call 080 8278 7965

 

Debt Advice
10am – 12pm
Appointment Only
Call 020 8309 8646

 

Friday

Generalist Advice
9.30am – 12.30pm
Drop in: Clients are seen at this session
on a first come first seen basis.
Clockhouse Community Centre
SE18 5QL

 

* A maximum of 4 clients may be seen at the outreach drop-in sessions on a first come first seen basis

Do you need a British Sign Language (BSL) intepreter?

BSL appointments are offered every first Tuesday of the month and are very limited. Please use the form below to request an appointment with a BSL signer.

Telephone Advice

Monday

Generalist Telephone Advice Service
9.30 AM -  4.30 PM
080 8278 7965
Debt Information and Assessment only
10AM - 12PM & 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
9.00 AM -5.00 PM
0800 144 8444

Tuesday

Generalist Telephone Advice Service
9.30AM - 4.30PM
080 8278 7965
Debt Advice Telephone Service
10AM - 12PM & 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
9.00AM-5.00PM
0800 144 8444

Wednesday

Generalist Telephone Advice Service
9.30 AM -  4.30 PM
080 8278 7965
Debt Advice Telephone Service
10AM - 12PM and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
9.00AM-5.00PM
0800 144 8444

Thursday

Generalist Telephone Advice Service
9.30AM -  4.30 PM
080 8278 7965
Debt Advice Telephone Service
10AM - 12PM and 2PM - 4PM
020 8309 8646
Help To Claim (Universal Credit)
9.00AM - 5.00PM
0800 144 8444

Friday

Generalist Telephone Advice Service
9.30AM - 3.00PM
080 8278 7965
Help To Claim (Universal Credit)
9.00AM-3.00PM
0800 144 8444

Online Advice

For online advice, please visit the national citizens advice website www.citizensadvice.org.uk

Feedback And Complaints

We would very much like to hear your feedback on our services. Please send us feedback using this form. If you have a complaint about our services, please see this leaflet.