Join Us

Volunteer With Us

Being a Citizens Advice volunteer can be hugely rewarding and enjoyable. Citizens Advice Greenwich provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. There are many ways that you can get involved and please see below for information about current volunteer roles.

Current Volunteer Vacancies:

Volunteer receptionist/customer service volunteer

Hours Required: Ideally we ask for one or two days per week of volunteering over a 9 month period. We ask everyone to attend two days per week during the induction period of the first four weeks with group training on Tuesdays.

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • welcome all clients and other visitors to the local Citizens Advice
  • explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
  • type up information from the client form onto a spread sheet or database
  • answer the telephone, reply to emails and post
  • help with the day to day running of the Citizens Advice service

What’s in it for you?

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
  • work with a range of different people, independently and in a team.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good IT skills
  • be calm under pressure
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role and open to feedback

Customer service volunteer reception volunteer

Volunteer Assessor

Hours Required: Ideally we ask for two days per week, for at least 9 months. We can be flexible so come and talk to us.  The first 7 weeks require attendance on Tuesdays for group training.

We recruit and train volunteers to join our Advice Team as assessors. This is a key frontline role working with people seeking information and advice from our service. Assessors find out about the client’s problem and situation, what they need and how we can assist them. This might be providing information, making an appointment with an adviser, or making a referral to another organisation.

The assessor training programme takes approximately 6 months to complete, following which volunteers may go on to undertake training to become volunteer advisers.

The assessor role involves:

  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • find information about the clients’ problems and help them to understand their options
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role and open to developmental feedback

Volunteer assessor role

Volunteer Adviser

Hours Required: Ideally we ask for two days per week, for at least 18 months. We can be flexible so come and talk to us.  Attendance on Tuesdays is required for group training over a 3 month period. The second day in the office can be negotiated if you start with us.

We are currently recruiting volunteer trainee advisers, to provide advice to people living in Greenwich.

What’s in it for you?

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • find information about the clients’ problems and help them to understand their options
  • support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an M.P. or local councillor

Volunteer adviser role

Paid Roles With Us

We are not recruiting for any paid roles at present.