Paid Roles With Us
Generalist Adviser Citizens Advice Greenwich- (Seafarer’s Advice & Information Line)
The role
The Seafarers’ Advice and Information Line (SAIL) is part of Citizens Advice Greenwich. SAIL is funded by three maritime funders, Seafarers Hospital Society, The Seafarers’ Charity and Greenwich Hospital. SAIL provides advice and casework to seafarers and their families across the U.K. For more information please visit our websites at www.sailine.org.uk and www.greenwichcab.org.uk
This role is to provide generalist advice and casework to seafarers and their families across the U.K. The service is provided primarily by telephone. The successful candidate must have experience of providing generalist advice, and casework in the areas of welfare benefits and debt. No previous experience of working with seafarers is required and training will be provided to enable the adviser to effectively help this client group.
The SAIL office is located in Central Greenwich, near the Cutty Sark, Greenwich Market and Greenwich Park.
This job is being offered as a remote working post. Remote working means that following completion of the induction period, the adviser will be working primarily from home. The adviser would be asked to attend the office in London (or a training session or meeting in London) for a minimum of 12 days a year. There is also a flexitime policy in place.
You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives
– Permanent contract
- Salary £31,759 p.a. (please note that this is not linked to the NJC scales and there is no automatic annual salary increase)
- 5 days per week (35 hours)
- Closing date – 1st July at 9am
- Interview date – 7th July 2025
CV's are not accepted, please see application pack below for details:
Please return completed applications to gcab_recruitment@greenwichcab.org.uk
Volunteer With Us
Being a Citizens Advice volunteer can be hugely rewarding and enjoyable. Citizens Advice Greenwich provides a range of volunteering opportunities and welcomes people with the time and interest to learn new skills and practice existing ones. There are many ways that you can get involved and please see below for information about current volunteer roles.
Current Volunteer Vacancies:
Volunteer Adviser
Hours Required: Ideally we ask for two days per week, for at least 18 months. We can be flexible so come and talk to us. Attendance on Tuesdays is required for group training over a 3 month period. The second day in the office can be negotiated if you start with us.
We are currently recruiting volunteer trainee advisers, to provide advice to people living in Greenwich.
What’s in it for you?
- make a real difference to people’s lives
- learn about a range of issues such as benefits, debt, employment and housing.
- build on valuable skills such as communication, listening and problem solving, and increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community
What will you do?
- complete an introduction to Citizens Advice and training for your role
- talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
- find information about the clients’ problems and help them to understand their options
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
- write a summary of the clients’ problems and what action you’ve taken
- look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an M.P. or local councillor
